Refund & Return Policy

At Chinese Pool Equipment, we are committed to delivering professional-grade pool products that meet rigorous quality standards. We stand behind the quality of our LED Pool Light CP-FC-PC55 and want you to be fully satisfied with your purchase.

If you are not completely satisfied, this policy outlines the conditions under which returns and refunds are accepted for eligible U.S. retail customers.

We accept return requests within 30 days of the delivery date, subject to the following conditions:

• The item must be in its original condition -- unused, uninstalled, and undamaged.
• The item must be returned in its original packaging, including all accessories, components, and documentation.
• Proof of purchase (order confirmation or receipt) must be provided at the time of the return request.
• Returns due to product defects or damage caused during shipping will be assessed on a case-by-case basis. Please provide photographic evidence when submitting your request.

The following items are not eligible for return or refund:

• Items that have been installed, modified, or used.
• Items returned without prior authorization or outside the 30-day return window.
• Items damaged due to improper installation, misuse, or external factors not related to manufacturing defects.
• Orders placed by wholesale or bulk purchasers -- these customers should contact our team directly for after-sales support.

To begin the return process, please follow these steps:

1. 1

   Contact Us by Email

   Send an email to [email protected] with your order number, the reason for your return, and any supporting photos if applicable.

2. 2

   Await Return Authorization

   Our team will review your request and respond within 3-5 business days. Do not ship any items before receiving written authorization from us.

3. 3

   Ship the Item to Our U.S. Warehouse

   Once authorized, you will receive shipping instructions. Please pack the item securely and ship it to our U.S. warehouse address (to be confirmed upon authorization). We recommend using a trackable shipping method.

4. 4

   Refund Processing

   Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.

Return shipping costs are the responsibility of the customer, unless the return is due to a verified product defect or an error on our part. We recommend retaining your shipping receipt and tracking number until your refund has been confirmed.

Chinese Pool Equipment is not responsible for items lost or damaged during return transit.

If you have any questions about this policy or need assistance with a return, please do not hesitate to contact our team. We are committed to providing responsive and transparent support.